Phone 904.280.1900
Fax 904.280.1888
Toll Free 800.393.8676
 info@eyequip.com   info@wavecontactlenses.com

 



Software/Hardware Assistance Request

With many software issues, you may solve the problem with a simple reboot with the topographer connected. If this does not solve the problem, unplug the Scout / Keratron from the computer, reboot the computer and reattach the Scout / Keratron. Performing these initial troubleshooting steps may allow you to avoid completing this request form. Please note the company provides video instructions that address many of the common issues facing Scout owners and Wave practitioners. You might avoid unnecessary service charges for non-warranted Scout services by visiting using our tech support resources.

The information required in the request form insures that we know as much as possible about your problem before we call. You and our technician both receive this information by email. When our technical calls, please be prepared to work at the computer in question.
* Contact Name:
* Practice Name:
* E-mail:
* Contact Phone:
Cell Phone (if no phone near computer):
* Is the problem with: Scout/Keratron Wave SoftwareBoth
* Rebooted computer and problem remains: YesNo
* Type of Internet access:
* Type of email service:
Do you have the Scout/Keratron software install CD?: YesNo
* Have any new software or software updates been recently installed prior to the problem?: YesNo
If yes, please list newly installed software and updates:
Videos are available to address common problems in the areas with '*' in above drop-downs
* Please describe the nature of the problem in detail: